The Always-On Front Desk: Managing Pet Emergencies and Appointments with Voice AI

The front desk of a veterinary clinic is a chaotic mix of ringing phones, barking dogs in the lobby, and emotional check-outs. When that phone rings and goes to voicemail, or is put on hold for 10 minutes, the pet owner's anxiety spikes. They need answers, and they need them now.

Selcor's Voice AI provides that immediate reassurance. It answers every single call, day or night.

For emergencies, the AI acts as a sophisticated triage tool. "My dog is breathing heavy." The AI recognizes the symptom urgency and can immediately patch the call through to the on-call vet or direct the owner to the nearest emergency animal hospital, based on your clinic's protocols.

For non-emergencies—like booking a vaccination or a routine check-up—the AI schedules the appointment directly into your practice management software, keeping your lobby staff focused on the animals in front of them.

A huge volume of calls to vet clinics are follow-up questions after a surgery or procedure. "Bella just got spayed and she's shivering. Is that normal?"

Instead of these calls tying up your vet techs, our Custom LLMs can provide immediate, medically accurate answers based on the specific discharge instructions for that procedure. "Yes, mild shivering is a common side effect of anesthesia. Keep her warm and monitor for X. If Y happens, call us back immediately."

This instant support comforts the owner and ensures compliance with recovery protocols.

Veterinary staff have one of the highest burnout rates in medicine. By removing the constant interruption of the telephone, you lower the ambient stress level of the entire clinic.

A quieter front desk means calmer staff, which often translates to calmer animals. It's a technology upgrade that pays dividends in team morale and patient care quality.