Medical Industry
The 24/7 Triage Desk: Streamlining Patient Flow with Intelligent Voice Agents
Luis Fonseca
Founder, Selcor
Staff burnout in general practice is rarely caused by the medicine itself. It's the friction. It's the endless ringing of phones, the scheduling tetris, the prescription refill requests, and the repetitive questions that eat away at the day.
For medical practices, the front desk is the nerve center. When it gets overwhelmed, patient satisfaction drops, wait times increase, and mistakes happen. The solution isn't just "hiring more staff" to man the phones—it's rethinking how communication flows into the practice entirely.
The AI First Line of Defense
Selcor's Voice AI acts as the intelligent triage layer for your practice. It answers every call immediately, 24/7. But it does more than just greet; it solves.
"I need a prescription refill." The AI collects the patient details, the medication name, and pharmacy preference, and routes a structured request to your nursing staff for approval. No 10-minute phone conversation required.
"I need to book a physical." The AI checks your calendar for available slots, books the appointment according to your custom rules, and sends a confirmation.
"My chest hurts." The AI recognizes the urgency keywords and immediately routes the call to the emergency line or advises the patient to call 911, following your strict clinical protocols.
Automating the Care Loop
The care doesn't end when the patient leaves the office. Following up on lab results or checking in after a new medication is prescribed is critical for outcomes, but often falls through the cracks.
Our Custom LLMs can automate this outreach. Secure, personalized text messages or emails can be sent to patients: "Your lipid panel results are ready view in the portal," or "How are you feeling 3 days after starting the new antibiotics?"
Reclaiming Physician Time
By offloading the "busy work" of communication to AI, you liberate your staff to operate at the top of their license. Nurses can focus on patient care, not phone tag. Receptionists can focus on the warm welcome for patients in the lobby.
Ultimately, this technology restores the humanness of medicine by removing the digital barrier that has grown between doctor and patient.
Streamline your practice workflow.
Let intelligent agents handle the phones so your team can handle the care.